HP Ink Cartridge Troubleshooting (without printhead)
My HP 364XL Cartridges are not fitting into place correctly.
The compatible cartridges are a different shape and size compared to the original HP cartridges. Sometimes they can be a little bit different to fit into the printer.
Please watch the video below which shows the correct way to insert the cartridges. You will see that the cartridge just needs to sit slightly further forward before being clicked into place.
I have inserted one cartridge into my printer and I am receiving an error telling me that the cartridge is missing or faulty?
First make sure you have purchased the correct cartridge for your printer.
Take the cartridges out of the printer and make sure all the packaging, clips and tape has been removed from the cartridge
Then while the printer is on pull the power cable out the back of the printer and leave the printer off for 15 minutes. Doing this will give your printer chance to clear the error
If the cartridge contains a micro chip, while the cartridge is out of the printer give the chip a good wipe with a tissue or cloth.
Turn the printer back on and firmly reinsert the cartridges making sure they are fully clicked into place.
If a full set of cartridges has been purchased then place all the new cartridges in the printer at the same time.
I have inserted a full set of cartridges into the printer at the same time and receive an error message telling me that cartridges are missing or faulty?
Follow the instructions as above.
If the problem persists then place all your old cartridge back into the printer and change the cartridges individually one by one. This should identify which cartridge is causing the error.
I have inserted my cartridge(s) and the print quality is bad or there is no ink at all appearing on the paper.
These cartridges are simply a plastic tank that holds the ink. They have no affect with regards to the printing quality which is determined by the print heads situated inside your printer.
If the print quality is poor or no ink is appearing on the paper then try doing 2-3 head cleans/nozzle cleans through your printer software to help the flow of ink leaving around 20 minutes between each clean. During this rest period, ink from the cartridge will migrate through the cartridge and absorb / push any trapped air from the print head.
My ink cartridge printed one or two pages and then stopped printing.
The tape that covers the breathing hole was not removed. Be sure the breathing hole on the cartridge has been released usually by removing a small “rip strip” so that the cartridge has air supply then it can print.
I have just inserted my new cartridge(s) and the ink levels on my computer are showing low or empty.
It is normal for the ink levels to show low or empty when using compatible cartridges. Please ignore the ink levels and print as normal. All the cartridges are checked before they are dispatched to ensure they are completely full.
I am trying to insert the cartridge(s) but they are physically a different size or shape.
Compatible cartridges will always look different to the original branded cartridges.
They will often differ in shape or size but this does not affect the fitting or functionally of the cartridges in any way at all.
The cartridge appears to be running low sooner than it should based on factory page yield estimates.
Factory page yield estimates are based on average 5% text/graphics coverage on the page. If you are printing graphics or heavy text applications, coverage will be more than 5%. For example, if you coverage is 10%, your cartridge will run out in half the number of pages specified in the factory page yield
Below is a couple of examples with different fonts and spacing of what 5% coverage of a page looks like.
As you can see this coverage does not necessarily represent a typical print for an average user. So it is worth keeping in mind the page yield listed for your cartridge does not necessarily mean you will get that many pages from your cartridge.
How many prints you get out of your cartridge will depend on a number of factors including Size of font you use, Size of font you use, Weight of font you use, Width of page border, and Addition of extras such as graphs, images or simple lines.
HP 364XL, HP 920XL & HP940XL Low Ink Warning
When using these compatible ink cartridges it is common to get a low ink warning
However any HP 364 low ink warning given to you by your printer will let you continue regardless by simply OK or continue as shown below
The only disadvantage is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints.
You may also get error messages such as “non genuine ink cartridge installed” or “hp cannot guarantee the print quality of genuine cartridges’’ or ‘’Used or counterfeit cartridge detected’. Click ok to ALL error messages and it will allow you to print.
What happens if I install a mixture of compatible and genuine cartridges?
When using compatible ink cartridges you must install a full set all in one go. Every slot in the printer must have a compatible cartridge installed, black(s) and all the colours.
If you install a mixture of compatible and genuine cartridges the printer will say the compatible cartridges installed are “not compatible” and will refuse to print.
The only way to get the printer to print again is to install a full set of genuine HP cartridges. Follow the steps below:
1. Remove all the cartridges currently installed in the printer and turn the printer off. Leave it off for 15 minutes then turn it back on
2. Install a full set genuine HP ink cartridges in the printer. It doesn’t matter if the cartridges are brand new, half full, or even empty, they just need to be genuine HP cartridges (ones that are designed for the printer model obviously). Once they’re installed, view the HP ink level monitor and see that the inks are registering correctly.
3. To use compatible ink cartridges in the printer, remove all the genuine HP cartridges and replace them all with compatible cartridges. This must be done in one go